Shipping & Lead Time
TOP-TOOL supplies standard products and industrial tooling to customers in Canada and the United States. Shipping method, shipping cost and lead time depend on the product type, quantity, destination and whether the item can be purchased directly or requires a quotation.
Standard Products
Products with a listed price and an Add to Cart button can be purchased directly through the website. Available shipping options and charges are shown during checkout when applicable.
If an order requires additional confirmation because of the product size, destination or shipping method, we will contact you before processing the shipment.
Industrial Products and Quotation Items
Some machine-tool accessories, large products and custom items require confirmation before purchase. For these products, use the Request a Quote button and submit your requirements.
Shipping method, freight cost and expected lead time will be reviewed as part of the quotation.
Shipping Origin
Shipping origin depends on product availability and product type. Some products may ship from overseas. When confirmation is required, the shipping arrangement and expected lead time will be reviewed before the order is finalized.
Large and Heavy Products
Large chucks, workholding products and other heavy items may require freight shipping. Freight cost depends on the product weight, shipment size and delivery address. Submit a quotation request so the appropriate shipping method can be reviewed.
Customs, Duties and Taxes
Orders shipped across borders may be subject to customs duties, brokerage fees or taxes depending on the destination and shipping method. Where applicable, these details will be clarified before the order is finalized.
Questions About Shipping
For questions about a specific product or destination, contact us before placing your order.
Frequently Asked Questions
Do all products ship from Canada?
No. Shipping origin depends on product availability and product type. Some items may ship from overseas. When confirmation is required, we will review the shipping arrangement before the order is finalized.
How long will delivery take?
Delivery time depends on the product, quantity, destination and shipping method. Standard products may show available shipping options during checkout. Industrial quotation items require confirmation before purchase.
Do you ship to the United States?
Yes. TOP-TOOL supplies products to customers in Canada and the United States. Shipping method and cost depend on the product and delivery address.
How are large chucks and heavy products shipped?
Large and heavy products may require freight shipping. Submit a quotation request so the shipment size, weight and destination can be reviewed.
Will customs duties or brokerage fees apply?
Cross-border shipments may be subject to customs duties, brokerage fees or taxes depending on the destination and shipping method.